All questions related to your profile and managing it

• How can I change my password? 446
• I play in several clubs, can I have a single login? 302
• I have a single account across several clubs, how do I choose which club to display? 231
• A family member wants to become a member, can I add them? 179
• How do I book for a family member? 70
• I've lost my password. How can I recover it? 300
• How do I change my profile photo and information? 47
• I have several accounts: how do I merge them into a single login? 38
• How do I change the site language? 34
• How do I set my personal access code? 37
• My data: download, leave the club, delete my account 47
• How do I become a club member online? 74

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 214
• Why are some cells pink on the board? 412
• How can I make a booking 977
• How can I book with a guest? 283
• How can I edit a booking? 226
• How can I delete a booking? 327
• All courts are occupied. Can I join the waiting list? 119
• What payment methods are available to me for a booking? 132
• How to create an open booking 77
• How to join an open match 59
• Where can I find the court access code (door code)? 50
• How do I withdraw from an open match? 39
• How do I view my booking history? 45
• How do I see the weekly schedule? 48
• How do I find and book at another club? 40
• How do I sign up for a club event? 18

How do I register for a camp or a school?

• Sign up for a tennis lesson 152

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 61
• How do I pay for a booking with my wallet? 63
• How do I split the payment with my partner? 47
• How do I use my restaurant vouchers? 43
• How do I view and pay my invoices? 38
• How do I download my certificates? 48
• How do I send money from my wallet to another member? 63

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 73
• How do I join my club's WhatsApp groups? 58
• How do I take part in the Défi-Plugin (challenge tournament)? 34
• Défi-Plugin: I played without creating the match, how do I enter the score? 38

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 46
• How do I turn on dark mode? 26
• How do I install the Plugin.ch mobile app? 42
• How do I choose the notifications I receive on my phone? 56
• Where can I find the messages sent by my club? 47

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 31
• The administration home page 34

• Manage access 70
• Manage membership cards 50
• Manage clubhouse 38
• Manage restaurant credit 41
• Manage email sending 38
• Manage invoicing 34
• Manage member groups 34
• Manage registrations 41
• Manage special days 36
• Manage offers 34
• Manage online payments 58
• Manage billing regions 42
• Manage the club manager 35
• Manage challenge tournaments 55
• Manage RFID validation 29
• Manage general settings 43
• Setting up accounting 52
• Configure EBICS: connect Plugin.ch to your bank 45
• Gate access log 35
• Manage multiple buildings 41

• Create a new court 59
• Manage court groups 62
• Manage booking periods 75
• Manage court usage 68
• List, edit, or delete a court 64
• Manage sports 52
• Close courts 38

• Create a new season 43
• Edit or delete a season 64
• Open the winter season by copying last season 36
• Link a sport to a season 45

• Manage recurrence authorizations 62
• Manage restrictions 50
• Manage subscription type 68
• Create booking prices: per session or per season 33
• Check rates with the rate grid 39
• Manage non-member and pay-as-you-go deductions 50
• Booking without a subscription: the guest subscription 60

• Create an item 37
• Assign an item to a member 38
• Edit or delete an item 55
• Delete an item assigned to a member 57
• Import linked items from Excel 46

• Display the member list 55
• Create a new member 85
• View a member's detailed information 68
• Display a member's operational data 77
• Manage member subscriptions 79
• Import member data 42
• Print member cards 47
• Print and export the member list 59
• Charge an item to a member or a group 49
• Link a member to a group 55
• Edit and delete a member 58
• Search for a member 37
• Managing duplicates: merging two profiles 41
• Managing units to be deducted: personalised hours and non-members 36
• Manage Swiss Tennis licenses 58
• Topping up a member's wallet 47
• Find and reactivate a removed member 63
• Issue a certificate for a member 44
• Managing families 34
• Handling erasure requests (GDPR) 35

• Add a new sponsor 38
• Invoice sponsors 50
• Re-invoice sponsors 38

• Assign and remove a role 70
• Roles and access: create and edit a role 48

• Gérer son école de tennis : la marche à suivre 67
• Activating the Lessons module 58
• Creating lesson items 61
• Create, edit, and delete a lesson 76
• Manage lesson groups 36
• Manage lesson enrollments 64
• Prerequisite 58
• Invoice and reminder texts 52
• Teachers' schedule 42
• Grouped payments of registrations (basket) 45
• Change the rate of a registration 67
• Copy a lesson for the next season 41
• Changements en cours de saison 61
• Cancel or make up a lesson 66
• Ce que fait le prof 58
• Prix, membres et non-membres 60
• Paiement en ligne et facturation 90
• N° AVS et export Jeunesse et Sport 75
• Questions fréquentes sur les cours 74
• Résoudre les conflits de planning 42
• Proposer des créneaux de préférence 30
• Placer les élèves automatiquement 59
• Envoyer son planning à un professeur 31
• Préparer le planning de la semaine 46
• Reprendre les groupes de la saison passée 32

• Complete management of equipment rental 58

• Find old invoice groups (archives) 43
• Invoice considerations and display 57
• Create invoices 50
• Send invoices by email 57
• Manage payment reminders 50
• Print invoices 46
• List and search invoices 52
• Edit and delete invoices 58
• Invoicing a membership fee or an item: what's the difference? 51
• Automatic reminders for e-mail invoices 44
• Keeping the club's accounts 33
• Manage family discounts 36
• Import accounts from Excel 50
• Carry an overpayment over to the next invoice 57
• How invoice dates are calculated 49
• Annuler une facture ou une ligne déjà comptabilisée 50
• Transit accounts for online payments 37
• Cancel a reminder and go back to the original invoice 47
• Invoicing guests (non-member hours) for the season 45

• List of bank payments 56
• Processing via bank files 101
• Process a manual payment 62

• Process installments 49

• Managing bookings in the schedule 80
• Configure and use open matches 60
• Manage the set times 25
• Create a promo code and use it 38
• Refund a fixed-hour session that was released and taken again 73
• Moving a booking and creating a recurrence in the schedule 46
• Creating and managing recurrences 25
• The weekly view and the all-sports view 68
• The cash journal and the history of a booking 43
• Manage cash register prices 42
• Offering items with a booking 28
• Deleted bookings and deletion records 37
• Replace a player on a fixed hour 76
• A fixed hour cannot be added: nothing is displayed 40
• Create an event (ladies' night, tournament, outing…) 21

• Manage automatic emails 67
• Sending bulk emails 36
• Manage messages 46
• History of sent emails 49
• Writing an e-mail with the editor 46
• Birthday and inactive member e-mails 47

• Manage challenge tournaments 50

• Enable partner search 89

• The statistics dashboard 70
• Invoicing bookings from the statistics 60

• Access the program 43
• Booking by a member 72

• Creating and configuring a lesson 59
• Sign up for a tennis lesson 55
• Managing registrations (administrator) 55
• Managing groups and the schedule 54
• Tennis lesson invoicing 56
• Invoicing check and Youth and Sport export 84

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 67
• Adding and editing an employee 30
• Special cases: minor salary, young people, pensioners, LPP 46
• Running the monthly payroll 37
• Entering a compensated absence (army, maternity, illness, accident) 46
• The 13th salary and holidays for hourly employees 47
• Paying salaries and reconciling them with the bank 59
• Correcting an approved payslip 42
• Salary certificates and annual lists 50

You'll find all the questions about booking without an account

• How can I book if I don't have an account 889
• Where can I find available courts in my area? 168
• How can I edit/cancel my booking if I don't have an account? 193